General Manager Aftersales (Jakarta Based) - Commercial Vehicles & Heavy Equipment
Talent Hunts Indonesia is an Executive Search Agency based in Jakarta, currently working with Commercial Vehicles & Heavy Equipment Company, who are looking for talent for their General Manager Aftersales. The ideal candidate has a strong background in commercial vehicles and heavy equipment, excellent technical knowledge, and a proven track record in service performance, customer satisfaction, and operational excellence. You will play a critical role in scaling service networks, ensuring KPIs are achieved, and driving efficiency through technology and innovation.
- Location: Jakarta
- Industry: Automotive
Job Description:
- Lead and develop national aftersales operations in the commercial vehicles and heavy equipment segment.
- Manage service networks across Indonesia to ensure consistent service quality.
- Drive operational excellence by analyzing performance data and implementing system improvements.
- Ensure achievement of aftersales KPIs such as:
Service Retention
First Time Fix Rate
Parts Availability
Customer Satisfaction Index (CSI)
- Collaborate with internal teams and external partners to meet sales and aftersales targets.
- Deliver excellent customer experience, fast problem resolution, and high service standards.
- Apply CRM and digital systems to enhance service performance and productivity.
Requirements:
- Bachelor’s Degree (S1) from a reputable university.
- Minimum 10 years of experience in the automotive aftersales sector, with at least 5 years in a senior managerial role.
- Deep understanding of commercial vehicle and heavy equipment industries.
- Proficient in using CRM platforms and managing sales funnels.
- Strong in data analysis and technology-based operational solutions.
- Experienced in managing large teams and leading service excellence programs.
- Excellent leadership, communication, and cross-functional coordination skills.
- Customer-oriented, responsive, and highly analytical.
Gedung Treasury Tower 1, Lt.7 Unit F. Jl. Jend. Sudirman Kav 52-53 Kebayoran Baru Jakarta Selatan Telephone (021) 50208136