GM Commercial & Operations Head (Bali Based) – Hospitality & DMC Industry
Talent Hunts Indonesia is an Executive Search Agency based in Jakarta, currently working with an established international travel, tourism, and Destination Management Company (DMC) group with extensive operations across India, Dubai, and Indonesia, who are looking for a highly strategic and commercially driven General Manager Commercial & Operations Head. Based in Bali and reporting directly to the Group CEO / Managing Director, this leadership role carries full overall responsibility for the P&L, strategic expansion, commercial Contracting, ground operations, and legal governance of the Bali business unit. The ideal candidate will combine deep supplier networks across Bali's hospitality ecosystem with proven expertise in source market expansion (specifically India and the Middle East), yield management, and operational excellence.
Responsibilities:
P&L & Commercial Strategy: Drive overall revenue growth, EBITDA, and gross margin optimization; formulate and execute the multi-year business growth strategy for the Bali DMC business unit.
B2B Network Expansion: Expand B2B distributor networks, travel agent alliances, and corporate partnerships across key international source markets, with a strong focus on India, the Middle East, and emerging regions.
Contracting & Strategic Pricing: Lead high-level commercial negotiations with local hotel chains, luxury villas, transport fleets, attraction partners, and activity vendors; establish dynamic pricing and yield management structures to maximize package profitability.
Ground Operations & Service Delivery: Oversee end-to-end reservations, logistics, ground transportation, guest handling, and local supplier execution; establish rigorous SOPs to ensure exceptional service standards and customer satisfaction.
Compliance, Governance & Regulatory Liaison: Ensure full operational compliance with Indonesian corporate, tourism, taxation, labor, and licensing laws; liaise directly with legal advisors, auditors, and local government authorities.
Leadership & Team Management: Direct, mentor, and build high-performing teams across commercial sales, contracting, customer service, and field operations to ensure operational efficiency.
Requirements:
10–15 years of solid experience in the travel, hospitality, tourism, or Destination Management Company (DMC) sector.
Minimum 5 years serving in a senior management capacity within a Bali- or Indonesia-based travel, DMC, or hospitality organization.
Extensive Local Supplier Network: Established relationships with hotels, luxury villas, transport providers, and tourism vendors across Bali.
Proven track record in P&L management, commercial negotiations, package pricing, yield management, and large-scale ground operations.
Source Market Expertise: Direct experience managing or expanding international source markets—particularly India and the Middle East—is a distinct advantage.
Language Proficiency: Excellent written and spoken English for international C-suite reporting. Proficiency in Bahasa Indonesia is highly advantageous for local vendor and regulatory management.
Willing to be fully based in Bali, Indonesia.
Gedung Treasury Tower 1, Lt.7 Unit F. Jl. Jend. Sudirman Kav 52-53 Kebayoran Baru Jakarta Selatan Telephone (021) 50208136