Client story · Telecommunications

When the First Hire Doesn’t Work Out: Replacing a Senior Sales Hire Under Our Placement Guarantee

60days Time to hire

1 Shortlisted candidates

100% Client satisfaction

The recruitment process was fast and responsive, and the candidates provided matched our requirements. Talent Hunts also demonstrated a good understanding of our position requirements, making the screening process more effective and saving us valuable time. Another aspect we appreciate is their responsiveness when a candidate is deemed less serious or decides not to proceed with the recruitment process. Talent Hunts quickly provides replacement candidates, ensuring that the recruitment process continues smoothly without significant delays.

Industry: Telecommunications
Job function: Sales
Level: Senior
Location: South Jakarta

About the Company

PT Usaha Trinitas Makmur, known by its brand Telcora, is a telecommunications solutions provider founded in September 2023 and headquartered in South Jakarta. The company manufactures and distributes telecommunications infrastructure products, including:

fiber optics and FTTH solutions
structured cabling
RF & wireless equipment
submarine fiber optic cable
power supply units

It serves data centers, commercial and industrial clients, and aims to support business growth across Southeast Asia.

As a young, fast-growing company selling technical infrastructure products, Usaha Trinitas Makmur needs sales professionals who understand telco products and can build B2B pipelines quickly.

What Challenges They Faced

Usaha Trinitas Makmur hired a Senior Sales Staff through Talent Hunts. During the probation period, the candidate did not perform as expected, and sales results stayed well below the targets agreed at the start.

For a sales role, every month without the right person means lost revenue and missed targets. The company needed a replacement quickly, without paying again for a new search or starting the hiring process from scratch.

Our approach

How Talent Hunts Helped

Every placement Talent Hunts makes comes with a placement guarantee:

Coverage period: the candidate’s probation period, up to 3 months from their start date.
What’s covered: if the candidate resigns or the client ends the employment during that period, Talent Hunts provides a replacement candidate.
Terms: one replacement per placement, for the same position at the same salary level, at no additional fee.

Reviewing what went wrong

Before searching again, we reviewed the gap with the client: which targets were missed, and which skills or experience the role really needed. This sharpened the brief for the replacement.

Returning to the existing talent pool

The original job advertising had attracted a large number of applicants. That pool was already screened and in our database, so we didn’t have to start over.

Shortlisting a strong match

From that pool, we found a candidate whose sales track record and experience matched the company’s expectations closely.

A single, focused shortlist

Because the match was strong, we presented one candidate, and Usaha Trinitas Makmur accepted.

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